DFG1007
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We are happy to answer any questions you have about our products or our company. Send us a message online, and we will reply within 24 hours via email.
Frequently Asked Questions
Got more questions? We are happy to answer all your queries.
What Is the MOQ for Your Wholesale Orders?
Our MOQ is flexible and can be negotiated. For trial orders, we also accept small quantities so you can test the quality first. Just share the quantity you need, and we will provide you with the best price. For any questions, feel free to contact us — we usually reply within 24 hours.
If I Provide My Own Sketch/Design, Can You Sign an NDA?
Yes, absolutely. Duffin specializes in OEM/ODM projects and we fully protect our clients’ designs. We can sign an NDA to ensure your artwork is kept confidential and not shared or sold to anyone else.
Can I Get Samples, and What Is the Sample Lead Time?
Yes, samples are available.
Standard samples are often free.
Custom samples may require a small fee (refundable with a qualifying order).
We ship samples via FEDEX, DHL, UPS, or TNT.
If you have your own courier account, we will use it. If not, you can pay the freight cost via PayPal.
Lead Time:
Ready samples: 2–4 days
Custom samples: 5–7 days depending on design and printing
What File Formats Do You Need for Custom Designs?
You can send your design in JPG, AI, CDR, or PDF format.
Our design team will create a 3D drawing or printing screen for your final approval before production.
What Are Your Payment Terms and Shipping Options?
Payment Terms:
30% deposit when the order is confirmed
70% balance before shipment (against B/L copy)
L/C at sight is acceptable
Alibaba Trade Assurance is supported
Shipping Options:
We offer express, air, and sea shipping.
Our team will recommend the most cost-effective option based on your order.
What Is the Production Lead Time for Orders?
The production lead time for MOQ quantities is around 30 days.
With our automated production line and robotic equipment, large orders are also handled efficiently and delivered on time. Share your order details and we will provide an exact lead time within 24–48 hours.
What Certifications Do Your Products Have?
Our products meet major international standards, including:
LFGB
REACH
FDA
BPA-Free certifications
US-FDA: Ensures products are safe for food contact.
EU 1935/2004: Confirms materials are suitable and safe for food-related use.
EU-REACH: Ensures safe chemical compliance and environmental protection.
German LFGB: One of the strictest food safety standards in Europe, ensuring products are non-toxic and safe.